Industrial Commission Appeals Process

Top 10 Tips for Filing Responsibly

The following guidelines will help ensure documents are placed into the correct electronic file on a timely basis and are available within 24-48 hours after submission.

The BWC and IC exchange imaged documents when there is a contested issue. Therefore, if a document has been filed at one agency, it is not necessary to file it with the other. Filing with both agencies clutters the electronic file with duplicate documents.

  • Write the claim number on the first page of each document. By definition, the IC classifies a “document” as original paper with information that has never been seen (scanned) by or was not created by the IC or BWC. A single copy is sufficient.

  • Submit documents on white paper because colored paper does not scan legibly. Do not highlight on documents because they appear completely blacked out after scanning. Use black ink. Submit documents that are legible to ensure readability. Pay attention to font size and copy quality.

  • If there is a contested issue, filing the documents with the IC will ensure proper review in preparation for the hearing process. Documents submitted to the BWC are imaged and sent to the IC overnight.

  • File documents using one of the following methods: facsimile, US Mail, or over-the-counter, as multiple filings are not necessary. If you submit documents for a DHO hearing, it is not necessary to resubmit them for the SHO hearing.

  • Submit documents as you receive them so they can be imaged and reviewed prior to hearing.

  • Utilize the electronic hearing folder located in the ICON system (Industrial Commission Online Network) on the IC website rather than re-submitting documents already on file.

  • Documents submitted to the IC one day prior to hearing or on the day of hearing are held for the hearing officer’s review and will be imaged after the hearing. If you are not sure we received them, contact our office prior to resubmitting them.

  • File continuances/cancellations at the IC. To expedite the process, file them at www.ohioic.com. Withdrawals and dismissals that are not set for hearing should also be filed at the IC. This will ensure proper handling in a timely manner.

  • The electronic file is organized with well-named documents that are broken down so they are easy to find and access. All medical documents are separated by provider, date of service and document type. Submit documents on IC/BWC forms obtained through their websites. The IC is automating form recognition and creating your own forms will delay recognition.

  • When reviewing the electronic file, you may see “Entire Document Split.” This means we have split the documents previously scanned together into the correct document type and have indexed them so they are easily identifiable.

Training is available on request.

 

Benefits of Following the Top 10 Tips

  • Reduced IC/BWC costs (and ultimately employer administrative payroll costs) by eliminating staff time in handling duplicate documents.

  • Reduction in costs associated with making copies for both your office and clients.

  • More efficient use of your staff’s time.

  • Reduced man-hours in reviewing claims.

  • Expedited handling of documents that need action taken.

  • Manageable, streamlined electronic files that are free of duplicates.

  • Proper separation and identification of documents so they are easy to find and access.

  • Ability to move pertinent evidence into the hearing folder.

  • ICON is more user-friendly.

I.C.O.N.

I.C.O.N. is your online resource for managing your hearing file. Logon to file appeals, objections, continuances, cancellations, request services, and view or add documents to your hearing folder.

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The Appeals Process

Confused about the process or what is expected of you? Visit the Appeals Process section to learn the ins and outs of workers’ compensation claims and hearings.